Red Mile Limousine Services ("Red Mile", "we", "us", or "our") provides private chauffeur and limousine transportation services in Calgary, Banff, and the surrounding Alberta region. This Privacy Policy explains what personal information we collect when you use our website (redmilelimousine.com) or book a ride with us, how we use and share it, and the choices you have. By using our website or services, you agree to the practices described below.
We collect personal information in the following ways:
We use the information we collect to:
We do not sell your personal information, and we do not use your booking details for unrelated marketing without your consent.
Our website uses cookies and similar technologies provided by Google to understand site traffic and measure advertising performance:
You can control or disable cookies through your browser settings, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. Blocking cookies may affect how parts of our website function but will not prevent you from calling, emailing, or texting us to book a ride.
We share personal information only as needed to run our business, and never sell it. The parties we share information with are:
Our website links to our social media pages (Facebook, Instagram, LinkedIn, and YouTube) and embeds Google Maps on some pages to help you find us. These third-party sites and services operate under their own privacy policies, and we encourage you to review them before interacting with those features.
We retain booking and communication records for as long as needed to provide our services, satisfy accounting and tax obligations, resolve disputes, and comply with applicable law. Website analytics data is retained by Google according to the retention settings on our Google Analytics account.
We take reasonable administrative and technical measures to protect the personal information we handle. Payment card details submitted through our booking widget are processed directly by BookRidesOnline's payment systems and are not stored on our own servers. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
You may ask us to access, correct, or delete the personal information we hold about you by emailing bookings@redmilelimousine.com or calling 587-837-1376. We will respond to reasonable requests within a reasonable timeframe, subject to any records we are required by law to keep. You can also manage cookies through your browser at any time (see Section 3).
Our website and services are intended for adults arranging transportation. We do not knowingly collect personal information directly from children. Children may of course travel as passengers as part of a family or group booking made by an adult.
We are based in Calgary, Alberta, Canada. Some of the third-party providers we rely on, including Google, operate servers outside of Canada. Where personal information is transferred internationally, it becomes subject to the laws of the country in which it is held.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last Updated" date at the top of this page shows when it was last revised. Continued use of our website or services after an update constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us: